Welcome to Cufflinkman Delivery & Returns Policy Delivery Policy:
Please bear in mind your purchase won't necessarily fit through a standard letter box. Please make sure there is a safe place your parcel can be left should you not be there to receive it. You can leave instructions in our customer comments section.
Alternatively, you can choose a different delivery address when you go through the checkout. This is helpful should you wish it to be delivered to a work place or for your purchase to go direct to someone as a gift. Please make sure all addresses are entered correctly as this causes unnecessary delays.
Please note: unless asked otherwise the invoice will be sent with the purchase.
Mainland UK including Northern Ireland, Jersey & Guernsey All deliveries are made by Royal Mail.
The time of delivery will vary depending on the delivery times in your area.
Royal Mail Standard Delivery £2.49, Royal Mail 1st Class £2.99 Goods where possible will be dispatched by the following working day (mon-fri) - delivery times do vary; usually from 1- 3 working days from dispatch, however this service is not guaranteed and can sometimes take longer with delays caused by Royal Mail. Whilst we will do everything we possibly can to get the parcels to you within the timescales, we take no responsibility for such delays that are beyond our control.
A signature may be required, please check your dispatch email for details. If no one can sign for the parcel a ‘while you were out' card will be left by Royal Mail where you can collect it from your local delivery office. Please check your mail carefully as this can be easily mistaken for junk mail.
If you need a purchase by a specific date to avoid disappointment we strongly recommend our Special Next Day (Mon-Fri) Delivery Service.
Special Next Day (Mon-Fri) Delivery* £8.99 or 48 Hr Delivery (Mon-Fri) £5.99 - on orders by 3pm.
Orders placed after 3pm on Thursday will be delivered on the following Monday and orders placed after 3pm Friday will be delivered the following Tuesday.
A signature will be required for this delivery option. If no one can sign for the parcel a ‘while you were out' card will be left by Royal Mail where you can collect it from your local delivery office. Please check your mail carefully as this can be easily mistaken for junk mail.
Royal Mail delivers by 5.30pm the next working day in the following postcode areas:
AB30-56 Aberdeen
IV21-28, 40, 52, 54 Inverness
KW1-14 Orkney
PA28-38 Argyll
PH15, 17-26 Perthshire
PH31-40 Perthshire
PH49 Ballachulish
PH50 Kinlochleven
We do not accept any liability whatsoever for any delay in delivery caused by third parties (including Royal Mail or any mailing or courier companies) that we may use to deliver your order. UK Highlands, Islands & Channel Islands All deliveries are made by Royal Mail.
The time of delivery will vary depending on the delivery times in your area.
Royal Mail Standard Delivery £2.49, Royail Mail 1st Class £2.99- as above, but please allow longer delivery times.
Special Next Day 24 Hr Delivery (Mon-Fri) £8.99 or 48 Hr Delivery (Mon-Fri) £5.99 - on orders by 3pm.
Orders placed after 3pm on Thursday will be delivered on the following Monday and orders placed after 3pm Friday will be dlivered the following Tuesday.
A signature will be required for this delivery option. If no one can sign for the parcel a ‘while you were out' card will be left by Royal Mail where you can collect it from your local delivery office. Please check your mail carefully as this can be easily mistaken for junk mail.
Royal Mail delivers by 5.30pm the next working day in the following postcode areas:
HS1 Stornoway (Lewis)
HS3 Harris
HS4 Scalpay
HS5 Leverburgh
HS6 N Uist
HS7 Benbecula
HS8 S Uist
HS9 Castlebay (Barra)
IV41-51, 55-56 Skye
KA27 Arran
KA28 Cumbrae
PA41 Gigha
PA42-49 Islay
PA60 Jura
PA77 Tiree
KW15 Kirkwall Town
KW16 Stromness Town Only
GY9 Alderney (Channel Islands)
ZE1 Lerwick (Shetlands)
HS3 Harris Royal Mail delivers within two working days by 5.30pm to the following islands:
GY1 Herm Only (Channel Islands)
GY9 Sark (Channel Islands)
HS2 Lewis
PA61 Colonsay
PA62-75 Mull
PA78 Coll
ZE2-3 Shetlands
Royal Mail delivers within three working days by 5.30pm to the following islands:
KW16-17 Orkney
PH30 Corrour
PH41 Mallaig
PH42 Eigg & Kuck
PH43-44 Rhum & Canna
Worldwide Delivery:
Please email prior to ordering for details.
Returns Policy: Non Faulty Goods We really want you to be happy with your chosen products, and we do understand that sometimes you may just change your mind or that it is just not suitable for yourself or the person you are buying for. You can return your products for an exchange or for a full refund of the purchase price (excluding postage and gift wrapping) within 14 days of receipt, on the condition that the goods are returned to us in their original presentation boxes, unused and returned to us in the same condition they were received.
Wrap the items securely in their original packaging where possible and affix our ‘Returns Label'. We strongly recommend that returns are sent by 'insured registered delivery'. Please obtain ‘Proof of Postage Certificate' from your post office as we cannot be held responsible for parcels lost on return to us and will only issue a refund for the goods once they are in our possession.. We are not responsible for return postage other than for incorrectly supplied, defective or damaged Goods. Return postage for Goods returned for any other reason shall be solely at your cost. Faulty Goods
You should inspect the Goods when you receive them for damage or defects. In the unlikely event that your order is incorrectly shipped or found to be damaged or defective, you need to contact us within 2 working days of receipt to qualify for a refund.
We will send you a replacement pair as soon as possible or issue you a full refund, including the original postage paid and postage of sending the items back (if a receipt is enclosed), on all ‘faulty’ or ‘incorrectly supplied’ items.
Please use the contact us form and raise a ticket to advise your return and achieve authorisation.
Please wrap the items securely in their original packaging. We strongly recommend that returns are sent by 'insured registered delivery'. Please obtain ‘Proof of Postage Certificate' from your post office as we cannot be held responsible for parcels lost on return to us and will only issue a refund for the goods once they are in our possession.. We are not responsible for return postage other than for incorrectly supplied, defective or damaged Goods. Return postage for Goods returned for any other reason shall be solely at your cost. Confirmation of your return will be received via the raised ticket, please forward your return to the following address:
Returns Department
Cufflinkman,
PO Box 1260,
Aslacton,
Norwich,
NR15 2HQ Receiving your Refund We will contact you by email when your refund has been processed. All refunds will be paid with receipt of the goods and within 30 days, or where applicable replacement Goods will be despatched to you as soon as possible, with no further costs to you. Customers are required to take reasonable care of the goods whilst they are in their possession.
We will not accept any responsibility for loss or damage to Goods returned in this way until they are received at our above address. If you have any queries about our delivery and/or refund policy we are always happy to help.
Please see our Contact Us section for further details. |
